Using a modified Delphi Method to develop a new advanced accreditation award (‘Triple A’) in money advice practice

Anna Tsaroucha, Elizabeth Boath, Emor Porteous, Anne Wright


Staffordshire University has delivered the Certificate of Credit in Money Advice Practice (CMAP) in partnership with the Institute of Money Advisers (IMA) and since 2010 and over 1000 money advisers across the United Kingdom have achieved the qualification (Wright et al., 2014). CMAP graduates and employers expressed a need for an advanced specialist accreditation module for experienced money advisers to build on the CMAP. A Delphi study, a consensus method for curriculum design, was carried out to support the new course development. Participants were 13 experts in Money Advice Practice, including CMAP graduates. Three rounds of the Delphi process were carried out and consensus was obtained on course structure and content of modules, assessment, communication & support, professional competencies & skills, fees & duration, entry criteria, induction and materials and benefits of the advanced accreditation. The Delphi technique proved successful in involving experts in the design of a new course. A Feedback/ Feed forward event was also carried out to aid the process and the course is currently being developed.

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